Current system status information.

All Systems Operational

Authentication

Operational

Order Submission

Operational

Order Fulfilment

Operational

Catalog Update

Operational

Notification

Operational

Product Retrieval

Operational

.

Operational

4

Incidents Last 30 Days

3

Maintenances Last 30 Days

0

Active Maintenances

History (Last 30 days)

Pléiades Neo production delayedService Disruption

Incident Status

Service Disruption


Components

Order Fulfilment




March 18, 2025 09:03 UTC
[Resolved] The situation is back to nominal.

March 18, 2025 08:31 UTC
[Investigating] Dear user, We are currently experiencing a production delays of Pléiades Neo orders since yesterday 04:00 pm UTC. Order submission remains operationnal. We are sorry for the inconvenience it might cause. The OneAtlas Customer Technical Support Team
OneAtlas maintenance Notification ServicePlanned Maintenance

Description

Dear User, We would like to inform you that an upgrade on our system is planned on 06th March During this timeframe, the notification service for Pnéo, Pléiades and SPOT will be interrupted, notifications will be delayed and sent after the maintenance Order submission remains operationnal. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Notification



Schedule

March 6, 2025 09:00 - March 6, 2025 11:00 UTC


March 6, 2025 11:00 UTC
[Update] Scheduled maintenance is complete.

March 6, 2025 09:00 UTC
[Update] Scheduled maintenance is starting.
OneAtlas maintenance SPOT/PléiadesPlanned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Wednesday 05th March During this timeframe, the following functions for Pléiades and SPOT will be unavailable : - Order submission (Archive & tasking) - Order tracking Orders placed prior to the maintenance start date will be processed and delivered. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Submission, Order Fulfilment, .



Schedule

March 5, 2025 11:00 - March 5, 2025 13:00 UTC


March 4, 2025 14:26 UTC
[Update]

March 4, 2025 14:25 UTC
[Update] The maintenance planned on March 5, 11:00-13:00 UTC, is cancelled
OneAtlas maintenance SPOT/PléiadesPlanned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Monday, 03th March During this timeframe, the product processing for Pléiades and SPOT will be delayed: Order submission remains operationnal. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Fulfilment



Schedule

March 3, 2025 13:00 - March 3, 2025 14:30 UTC


March 3, 2025 13:44 UTC
[Update] Scheduled maintenance is complete.

March 3, 2025 13:10 UTC
[Update] Scheduled maintenance is starting.
OneAtlas service disruptionService Disruption

Incident Status

Service Disruption


Components

Order Submission, Order Fulfilment, .




February 26, 2025 17:43 UTC
[Resolved] Dear user, The issue has been fixed and OneAtlas is now fully available. We apologize for the inconvenience. The OneAtlas Customer Technical Support Team

February 26, 2025 15:53 UTC
[Investigating] Dear User, We are currently experiencing a service disruption on Pléiades Neo Pléiades and SPOT ordering. Our technical team is actively working on the resolution. We are sorry for the inconvenience it might cause. The OneAtlas customer technical support team Best regards
Pleiades Neo Archive issueDegraded Performance

Incident Status

Degraded Performance


Components

Order Fulfilment




February 26, 2025 10:15 UTC
[Resolved] The issue is now resolved.

February 26, 2025 09:56 UTC
[Investigating] Dear user, Production of Pleiades Neo archive imagery older than six months is not going through. A dedicated team is working to resolve this issue. Thank you for your understanding.
OneAtlas maintenance Pleaides NeoPlanned Maintenance

Description

Dear User, We would like to inform you that we have scheduled maintenance on the OneAtlas Platform for Tuesday, February 25th, due to an upgrade of our systems. During this maintenance window, the following functions for Pléiades Neo will be unavailable: * Order submission * Processing and delivery * Order tracking (Archive and Tasking) We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.


Components

Order Submission, Order Fulfilment, .



Schedule

February 25, 2025 13:00 - February 25, 2025 15:00 UTC


February 25, 2025 18:35 UTC
[Update] Maintenance ended since 16:00 (UTC)

February 25, 2025 18:34 UTC
[Update] Scheduled maintenance is complete.

February 25, 2025 14:16 UTC
[Update] Maintenance is ongoing
OneAtlas portal not accessibleService Disruption

Incident Status

Service Disruption


Components

Authentication




February 24, 2025 09:49 UTC
[Resolved] Dear user, We are pleased to inform you that the issue affecting the OneAtlas portal has been resolved, and access to the web portals has returned to normal. We apologize for any inconvenience this may have caused.

February 24, 2025 08:13 UTC
[Investigating] Dear user, The OneAtlas portal is currently not accessible due to an authentication issue. Despite this, API access, ordering, and downloading functions are still operational. Our technical team is actively working to resolve the problem. We apologize for any inconvenience.