Current system status information.

All Systems Operational

Authentication

Operational

Order Submission

Operational

Product processing

Operational

Order Fulfilment

Operational

Catalog Update

Operational

Notification

Operational

Product Retrieval

Operational

Basemap streaming

Operational

.

Operational

3

Incidents Last 30 Days

1

Maintenances Last 30 Days

0

Active Maintenances

History (Last 30 days)

OneAtlas service disruption : Pleaides Neo Tasking order submissionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Order Submission, .




April 22, 2026 17:19 UTC
RESOLVED

Dear user, The issue has been fixed and OneAtlas is now fully available. We apologize for the inconvenience. The OneAtlas team

April 22, 2026 16:30 UTC
INVESTIGATING

Dear user, The OneAtlas portal is experiencing a service disruption. Specifically, some Pléiades Neo taskings may return an error during the order submission phase. This issue appears to affect taskings that require a feasibility study. Pléiades/SPOT systems are operating normally. Archive order submission is operating normally. Our technical team is actively working to resolve the problem. We apologize for any inconvenience. The OneAtlas team
OneAtlas maintenance SPOT/Pléiades/PléiadesNeo - 22nd of AprilPlanned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Wednesday, 22nd of April between 11:00 UTC and 15:00 UTC due to an upgrade on our systems. From 11:00 to 13:00 (UTC): - New authentication to OneAtlas will be unavailable. If you are already logged in before 11:00 (UTC), your session will remain active. From 12:00 to 15:00 (UTC): The following Pléiades Neo services will be unavailable for both tasking and archive orders, as well as Living Library services: - Ordering (via the OneAtlas portal and API) - Processing and delivery We would like to apologize for this inconvenience and will keep you informed as soon as the maintenance is completed. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Authentication, Order Submission, Product processing, Order Fulfilment, Product Retrieval, .



Schedule

April 22, 2026 11:00 - April 22, 2026 13:00 UTC


April 22, 2026 13:00 UTC
UPDATE

Scheduled maintenance is complete.

April 22, 2026 11:00 UTC
UPDATE

Scheduled maintenance is starting.
Interruption of service on OneAtlas PlatformService Disruption

Incident Status

Service Disruption


Components

Authentication, Order Submission, Product processing, Order Fulfilment, Product Retrieval




April 20, 2026 08:30 UTC
RESOLVED

Dear user, The issue has been fixed and OneAtlas is now fully available. We apologize for the inconvenience. The OneAtlas team

April 20, 2026 08:27 UTC
INVESTIGATING

Dear User, We would like to inform you that the OneAtlas platform services are currently disrupted due to technical issues. Identified impacts: The following functions for Pléiades Neo, Pléiades and SPOT are not available: • Authentification • Order Submission • Order Fulfilment • Order Tracking • Product Retrieval : MyData KO , FTP Geodelivery : OK This problem is under investigation and will to be solved bas soon as possible. We will keep you informed on the evolution of this problem and sincerely apologize for the inconvenience that may result from this. Best regards, The OneAtlas Customer Technical Support Team
OneAtlas maintenance Pléiades Neo Planned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday 7th of April, from 12:00 until 15:00 (UTC) due to an upgrade on our systems : During this timeframe, the following functions for Pléiades Neo will be delayed, for tasking and archive orders, and for Living Library services : - Ordering : (OneAtlas portal and API) - Processing and delivery We would like to apologize for this inconvenience. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Submission, Product processing, Order Fulfilment, Product Retrieval, .



Schedule

April 7, 2026 12:00 - April 7, 2026 15:00 UTC


April 2, 2026 15:40 UTC
UPDATE

Dear User, We would like to inform you that the maintenance planned on OneAtlas Platform on Tuesday 7th of April, from 12:00 until 15:00 (UTC) is cancelled and postponed to a future date. We are sorry for the inconvenience this may have caused. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team
OneAtlas maintenance PléiadesNeo / Pléiades / SPOTPlanned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday 31th March The order processing and delivery for Pléiades Neo, Pléiades and SPOT could be delayed up to 30 min during this timeframe Order submission remains operationnal. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Fulfilment, .



Schedule

March 31, 2026 12:00 - March 31, 2026 13:00 UTC


March 31, 2026 10:00 UTC
UPDATE

Dear User, The scheduled maintenance is cancelled. The OneAtlas Customer Technical Support Team
Pléiades Neo ordering unavailableService Disruption

Incident Status

Service Disruption


Components

Order Submission, .




March 27, 2026 18:52 UTC
RESOLVED

Dear user, The issue has been fixed and OneAtlas is now fully available. We apologize for the inconvenience. The OneAtlas Customer Technical Support Team

March 27, 2026 15:30 UTC
INVESTIGATING

Dear user, We are currently experiencing a service disruption on Pléiades Neo ordering. Our technical team is actively working on the resolution. We are sorry for the inconvenience it might cause. The OneAtlas customer technical support team