Current system status information.

All Systems Operational

Authentication

Operational

Order Submission

Operational

Order Fulfilment

Operational

Catalog Update

Operational

Notification

Operational

Product Retrieval

Operational

.

Operational

1

Incidents Last 30 Days

2

Maintenances Last 30 Days

0

Active Maintenances

History (Last 30 days)

OneAtlas maintenance Pléiades NeoPlanned Maintenance

Description

Dear Users, Our OneAtlas platform will experience a disturbance on Wednesday 17th of September, from 12:00 until 17:30 (UTC). During this timeframe, the following functions for Pléiades Neo will be unavailable : - Processing and delivery (for Tasking and Archive orders, and for Living Library services) - Catalogue update Order submission remains operational. We apologize for the inconvenience and remain at your disposal for any questions. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Fulfilment, Catalog Update, .



Schedule

September 17, 2025 12:00 - September 17, 2025 17:30 UTC


September 17, 2025 17:30 UTC
[Update] Scheduled maintenance is complete.

September 17, 2025 12:00 UTC
[Update] Scheduled maintenance is starting.
Delayed production deliveryPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Order Fulfilment, .




September 8, 2025 10:11 UTC
[Resolved] Dear user, The issue has been fixed and OneAtlas is now fully available. The backlog of the week-end is being processed, it should take some time and some delays could still be observed on PNEO deliveries. We apologize for the inconvenience. The OneAtlas team

September 8, 2025 09:42 UTC
[Investigating] We are currently experiencing a production delays of Pléiades Neo orders since September 5th 2:00 pm UTC. Order submission remains operationnal. We are sorry for the inconvenience it might cause. The OneAtlas Customer Technical Support Team

September 5, 2025 17:57 UTC
[Investigating] Dear User, The OneAtlas portal is currently experiencing a service disruption, resulting in delayed deliveries. Orders can still be placed. Our technical team is actively working on resolving the issue. We apologize for any inconvenience this may cause. The OneAtlas Team
OneAtlas maintenancePlanned Maintenance

Description

Dear Users, Our OneAtlas platform will experience a disturbance on Tuesday, August 19th, from 12:00 to 15:00 (UTC). During this timeframe, the following services will be unavailable: - Archive Search, Archive Ordering, Pay-per-Order (PPO), and Living Library - MyData Streaming, Living Library Premium Archive Streaming, Basemap Streaming - Tasking Ordering - API Requests - All optical sensors, including SPOT, Pleiades, and Pleiades Neo We apologize for the inconvenience and remain at your disposal for any questions. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Submission, Catalog Update, Product Retrieval, .



Schedule

August 19, 2025 12:00 - August 19, 2025 15:00 UTC


August 19, 2025 14:07 UTC
[Update] Dear users, We are happy to inform you that the maintenance has ended. The platform is now fully available. Best regards

August 19, 2025 13:14 UTC
[Update] Maintenance has started.

August 18, 2025 15:58 UTC
[Update] Dear Users, Our OneAtlas platform will experience a disturbance on Tuesday, August 19th, from 12:00 to 15:00 (UTC). During this timeframe, the following services will be unavailable: - Archive Search, Archive Ordering, Pay-per-Order (PPO), and Living Library - MyData Streaming, Living Library Premium Archive Streaming, Basemap Streaming - Tasking Ordering - API Requests - All optical sensors, including SPOT, Pleiades, and Pleiades Neo We apologize for the inconvenience and remain at your disposal for any questions. Best regards, The OneAtlas Customer Technical Support Team