Current system status information.

All Systems Operational

Authentication

Operational

Order Submission

Operational

Product processing

Operational

Order Fulfilment

Operational

Catalog Update

Operational

Notification

Operational

Product Retrieval

Operational

Basemap streaming

Operational

.

Operational

2

Incidents Last 30 Days

5

Maintenances Last 30 Days

0

Active Maintenances

History (Last 30 days)

OneAtlas Service Disruption - SPOTPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Order Submission, Order Fulfilment, Catalog Update, .





July 8, 2026 12:33 UTC
RESOLVED

Dear user, The issue has been fixed, SPOT ordering (tasking) are now fully available. We apologize for the inconvenience. The OneAtlas Customer Technical Support Team

July 7, 2026 07:44 UTC
IDENTIFIED

Dear user, We are currently experiencing a service disruption on SPOT ordering (Tasking only). Our technical team is actively working on the resolution. We are sorry for the inconvenience it might cause. The OneAtlas customer technical support team
OneAtlas Service Disruption - SPOTPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Order Submission, Order Fulfilment, Catalog Update, .





July 6, 2026 15:19 UTC
RESOLVED

Dear user, The issue has been fixed, SPOT ordering (tasking) are now fully available. We apologize for the inconvenience. The OneAtlas Customer Technical Support Team

July 6, 2026 08:49 UTC
IDENTIFIED

Dear User, The issue has been identified and SPOT ordering (tasking) will be back operational at 15:00 UTC. We apologize for the inconvenience. The OneAtlas Customer Technical Support Team

July 3, 2026 14:55 UTC
INVESTIGATING

Dear User, Please note we do not expect a resolution before Monday, the 6th of July 12:00 UTC We are sorry for the inconvenience it might cause. The OneAtlas customer technical support team

July 3, 2026 13:29 UTC
INVESTIGATING

Dear user, We are currently experiencing a service disruption on SPOT ordering (Tasking only). Our technical team is actively working on the resolution. We are sorry for the inconvenience it might cause. The OneAtlas customer technical support team

Description

Dear User, We would like to inform you that a maintenance is planned today on Monday 06th July from 12:20 up to 13:00 During this timeframe, the product retrieval via FTP (Geodelivery) will be unavailable Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Product Retrieval, .



Schedule

July 6, 2026 12:20 - July 6, 2026 13:00 UTC



July 6, 2026 13:00 UTC
UPDATE

Scheduled maintenance is complete.

July 6, 2026 12:20 UTC
UPDATE

Scheduled maintenance is starting.

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Thursday, the 2nd of July, from 12:30 until 14:30 (UTC) due to an upgrade on our systems : During this timeframe, the following functions for Pléiades & SPOT will be delayed, for tasking and archive orders, and for Living Library services : - Ordering : (OneAtlas portal and API) - Processing and delivery We would like to apologize for this inconvenience and will keep you informed as soon as the maintenance is completed. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Submission, Order Fulfilment, Catalog Update, Notification, .



Schedule

July 2, 2026 12:30 - July 2, 2026 14:30 UTC



July 2, 2026 14:30 UTC
UPDATE

Scheduled maintenance is complete.

July 2, 2026 12:30 UTC
UPDATE

Scheduled maintenance is starting.

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Thursday, the 2nd of July, from 12:00 until 14:00 (UTC) due to an upgrade on our systems : During this timeframe, the following functions for Pléiades Neo will be delayed, for tasking and archive orders, and for Living Library services : - Ordering : (OneAtlas portal and API) - Processing and delivery We would like to apologize for this inconvenience and will keep you informed as soon as the maintenance is completed. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Submission, Order Fulfilment, Catalog Update, Notification, .



Schedule

July 2, 2026 12:00 - July 2, 2026 14:00 UTC



July 2, 2026 14:00 UTC
UPDATE

Scheduled maintenance is complete.

July 2, 2026 12:00 UTC
UPDATE

Scheduled maintenance is starting.

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday, the 30th of June between 11:45 UTC and 16:00 UTC due to an upgrade on our systems. During this timeframe, the following functions will be unavailable for PleiadesNeo, Pleiades & SPOT, as well as Living Library services: - OneAtlas portal and API - Order submission - Production We would like to apologize for this inconvenience and will keep you informed as soon as the maintenance is completed. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Authentication, Order Submission, Product processing, Order Fulfilment, Catalog Update, Notification, Product Retrieval, .



Schedule

June 30, 2026 11:45 - June 30, 2026 16:00 UTC



June 30, 2026 16:00 UTC
UPDATE

Scheduled maintenance is complete.

June 30, 2026 11:45 UTC
UPDATE

Scheduled maintenance is starting.

Description

Dear user, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday, the 16th of June, from 07:00 to 10:30 (UTC) due to an upgrade on our systems During this timeframe : - Order submission for Pléiades (Taskings) will not be available We would like to apologize for this inconvenience. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Submission, .



Schedule

June 16, 2026 07:00 - June 16, 2026 10:30 UTC



June 16, 2026 10:30 UTC
UPDATE

Scheduled maintenance is complete.

June 16, 2026 07:00 UTC
UPDATE

Scheduled maintenance is starting.