Current system status information.

All Systems Operational

Authentication

Operational

Order Submission

Operational

Product processing

Operational

Order Fulfilment

Operational

Catalog Update

Operational

Notification

Operational

Product Retrieval

Operational

Basemap streaming

Operational

.

Operational

Scheduled Maintenance

OneAtlas maintenance Pléiades Neo/SPOT/PléiadesPlanned Maintenance

Schedule

June 3, 2026 12:00 - 16:00 UTC

Components

Authentication, Order Submission, Product processing, Order Fulfilment, Catalog Update, Notification, Product Retrieval, .

Description

Dear user, We would like to inform you that a maintenance is planned on OneAtlas Platform on Wednesday 3th of June , from 12:00 to 16:00 (UTC) due to an upgrade on our systems During this timeframe : - Our OneAtlas portal access will be disrupted - Order submission for Pléiades and SPOT (Archives and Taskings) will remain available via API (unavailable for Pléiades Neo) - Pléiades and SPOT orders placed prior to the maintenance start date will be processed and delivered. - Pléiades Neo orders placed prior to the maintenance start date will be delayed, and processed once the maintenance completed We would like to apologize for this inconvenience. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team

1

Incidents Last 30 Days

1

Maintenances Last 30 Days

0

Active Maintenances

History (Last 30 days)

Pléiades Neo ordering unavailable Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Order Submission, Product processing, Order Fulfilment, .




June 2, 2026 10:13 UTC
RESOLVED

Dear user, The issue has been fixed and OneAtlas is now fully available. We apologize for the inconvenience. The OneAtlas Customer Technical Support Team

June 2, 2026 08:28 UTC
INVESTIGATING

Dear user, We are currently experiencing a service disruption on Pléiades Neo ordering (Archive and Tasking ) Our technical team is actively working on the resolution. We are sorry for the inconvenience it might cause. The OneAtlas customer technical support team
OneAtlas maintenance FTP deliveries for SPOT/Pléiades/PléiadesNeo Planned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday 26th of May, from 12:30 to 14:30 (UTC) due to an upgrade on our systems : During this timeframe, the access to FTP deliveries will be unavailable from 12:30 to 14:30 UTC We would like to apologize for this inconvenience. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Product Retrieval, .



Schedule

May 26, 2026 12:30 - May 26, 2026 14:30 UTC


May 26, 2026 13:59 UTC
UPDATE

Maintenance is completed

May 26, 2026 12:30 UTC
UPDATE

Scheduled maintenance is starting.
OneAtlas maintenance Pléiades NeoPlanned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday 26th of May, from 12:30 to 16:30 (UTC) due to an upgrade on our systems : During this timeframe, the following functions for Pléiades Neo will be unavailable : * Order submission (OneAtlas portal and API) * Processing and delivery * Order tracking (Archive and Tasking) During this timeframe, the access to FTP deliveries will be also unavailable from 12:30 to 14:30 UTC We would like to apologize for this inconvenience. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Submission, Product processing, Order Fulfilment, Product Retrieval, .



Schedule

May 26, 2026 12:30 - May 26, 2026 16:30 UTC


May 26, 2026 09:49 UTC
UPDATE

This maintenance is canceled and postponed to a future date.