Current system status information.

All Systems Operational

Authentication

Operational

Order Submission

Operational

Product processing

Operational

Order Fulfilment

Operational

Catalog Update

Operational

Notification

Operational

Product Retrieval

Operational

Basemap streaming

Operational

.

Operational

3

Incidents Last 30 Days

3

Maintenances Last 30 Days

0

Active Maintenances

History (Last 30 days)

OneAtlas maintenance PléiadesPlanned Maintenance

Description

Dear user, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday, the 16th of June, from 07:00 to 10:30 (UTC) due to an upgrade on our systems During this timeframe : - Order submission for Pléiades (Taskings) will not be available We would like to apologize for this inconvenience. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Submission, .



Schedule

June 16, 2026 07:00 - June 16, 2026 10:30 UTC


June 16, 2026 10:30 UTC
UPDATE

Scheduled maintenance is complete.

June 16, 2026 07:00 UTC
UPDATE

Scheduled maintenance is starting.
Pléiades Neo - production and notification delayedPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Product processing, Notification, .




June 10, 2026 05:19 UTC
RESOLVED

The problem is solved and the situation is back to nominal.

June 9, 2026 15:18 UTC
INVESTIGATING

Dear user, We are currently experiencing delays for Pléiades Neo orders on : - Product processing - Order confirmation notification Our technical team is actively working on a resolution. We apologize for any inconvenience this may cause. The OneAtlas Customer Technical Support Team
OneAtlas notification delaysDegraded Performance

Incident Status

Degraded Performance


Components

Notification, .




June 8, 2026 09:55 UTC
RESOLVED

Dear user, The issue has been fixed and OneAtlas is now fully available. We apologize for the inconvenience. The OneAtlas Customer Technical Support Team

June 5, 2026 15:50 UTC
INVESTIGATING

Dear user, We are currently experiencing an issue with notification delivery, which may result in delays. Our technical team is working to resolve this issue. We apologize for any inconvenience this may cause. The OneAtlas Customer Technical Support Team
OneAtlas maintenance Pléiades Neo/SPOT/PléiadesPlanned Maintenance

Description

Dear user, We would like to inform you that a maintenance is planned on OneAtlas Platform on Wednesday 3th of June , from 12:00 to 16:00 (UTC) due to an upgrade on our systems During this timeframe : - Our OneAtlas portal access will be disrupted - Order submission for Pléiades and SPOT (Archives and Taskings) will remain available via API (unavailable for Pléiades Neo) - Pléiades and SPOT orders placed prior to the maintenance start date will be processed and delivered. - Pléiades Neo orders placed prior to the maintenance start date will be delayed, and processed once the maintenance completed We would like to apologize for this inconvenience. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Authentication, Order Submission, Product processing, Order Fulfilment, Catalog Update, Notification, Product Retrieval, .



Schedule

June 3, 2026 12:00 - June 3, 2026 16:00 UTC


June 3, 2026 16:00 UTC
UPDATE

Scheduled maintenance is complete.

June 3, 2026 12:00 UTC
UPDATE

Scheduled maintenance is starting.
Pléiades Neo ordering unavailable Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Order Submission, Product processing, Order Fulfilment, .




June 2, 2026 10:13 UTC
RESOLVED

Dear user, The issue has been fixed and OneAtlas is now fully available. We apologize for the inconvenience. The OneAtlas Customer Technical Support Team

June 2, 2026 08:28 UTC
INVESTIGATING

Dear user, We are currently experiencing a service disruption on Pléiades Neo ordering (Archive and Tasking ) Our technical team is actively working on the resolution. We are sorry for the inconvenience it might cause. The OneAtlas customer technical support team
OneAtlas maintenance FTP deliveries for SPOT/Pléiades/PléiadesNeo Planned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday 26th of May, from 12:30 to 14:30 (UTC) due to an upgrade on our systems : During this timeframe, the access to FTP deliveries will be unavailable from 12:30 to 14:30 UTC We would like to apologize for this inconvenience. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Product Retrieval, .



Schedule

May 26, 2026 12:30 - May 26, 2026 14:30 UTC


May 26, 2026 13:59 UTC
UPDATE

Maintenance is completed

May 26, 2026 12:30 UTC
UPDATE

Scheduled maintenance is starting.
OneAtlas maintenance Pléiades NeoPlanned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday 26th of May, from 12:30 to 16:30 (UTC) due to an upgrade on our systems : During this timeframe, the following functions for Pléiades Neo will be unavailable : * Order submission (OneAtlas portal and API) * Processing and delivery * Order tracking (Archive and Tasking) During this timeframe, the access to FTP deliveries will be also unavailable from 12:30 to 14:30 UTC We would like to apologize for this inconvenience. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Submission, Product processing, Order Fulfilment, Product Retrieval, .



Schedule

May 26, 2026 12:30 - May 26, 2026 16:30 UTC


May 26, 2026 09:49 UTC
UPDATE

This maintenance is canceled and postponed to a future date.