Current system status information.

All Systems Operational

Authentication

Operational

Order Submission

Operational

Order Fulfilment

Operational

Catalog Update

Operational

Notification

Operational

Product Retrieval

Operational

.

Operational

Scheduled Maintenance

OneAtlas maintenance SPOT/Pléiades/PléiadesNeo - 25th of Nov - UPDATEPlanned Maintenance

Schedule

November 25, 2025 13:00 - 15:00 UTC

Components

Order Fulfilment, Catalog Update, .

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday 25th of November 2025, from 13:00 until 15:00 (UTC) due to an upgrade on our systems. During this maintenance window, the following functions for SPOT, Pléiades and Pléiades Neo will be delayed : * Processing and delivery * Catalog update We would like to apologize for this inconvenience and will keep you informed as soon as the maintenance is completed. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team
OneAtlas maintenance SPOT/Pléiades - 25th of Nov - UPDATEPlanned Maintenance

Schedule

November 25, 2025 13:00 - 13:15 UTC

Components

Order Submission, Order Fulfilment, Product Retrieval, .

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday 25th of November 2025, from 13:00 until 13:15 (UTC) due to an upgrade on our systems. During the operation, SPOT and Pléaides services will be unavailable (API, Portal) We would like to apologize for this inconvenience and will keep you informed as soon as the maintenance is completed. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team

2

Incidents Last 30 Days

4

Maintenances Last 30 Days

0

Active Maintenances

History (Last 30 days)

OneAtlas maintenancePlanned Maintenance

Description

Dear OneAtlas user, We are currently facing disruptions on Pléiades Neo, Pléiades and SPOT ordering. A maintenance will be carried out between 10:00 and 11:00 UTC this morning. During this timeframe, the authentication to access our services will be perturbated. (Portal and API) We are sorry for the inconvenience it might cause. The OneAtlas customer technical support team Best regards


Components

Authentication, .



Schedule

November 13, 2025 10:00 - November 13, 2025 11:00 UTC


November 13, 2025 11:00 UTC
[Update] Scheduled maintenance is complete.

November 13, 2025 10:00 UTC
[Update] Scheduled maintenance is starting.
Pléiades Neo - Pleiades and SPOT production delayedService Disruption

Incident Status

Service Disruption


Components

Order Fulfilment, Product Retrieval, .




November 12, 2025 17:54 UTC
[Resolved] Operational

The issue is now resolved. We apologize for the inconvenience. The OneAtlas Customer Technical Support Team

November 12, 2025 14:51 UTC
[Investigating] Service Disruption

Dear user, We are currently experiencing production delays for Pléiades Neo , Pléiades and SPOT orders . Our technical team is actively working on a resolution. We apologize for any inconvenience this may cause. The OneAtlas Customer Technical Support Team
OneAtlas maintenance service disruptionPlanned Maintenance

Description

Dear user, Our OneAtlas platform will experience a brief disturbance on Wednesday, November 5th, lasting up to 15 minutes. During this timeframe, all our services, including Pay-Per-Order and Living Library subscriptions, will be unavailable. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Authentication, Order Submission, Order Fulfilment, .



Schedule

November 5, 2025 13:00 - November 5, 2025 13:15 UTC


November 5, 2025 13:15 UTC
[Update] Scheduled maintenance is complete.

November 5, 2025 13:00 UTC
[Update] Scheduled maintenance is starting.
OneAtlas mild disruptionPlanned Maintenance

Description

OneAtlas is scheduled for maintenance on November 4th. The platform will experience mild disruptions from 1:00 pm UTC to 2:00 pm UTC. Impacted services: - Authentication : Possible disturbance - Order submission: Possible delays, affecting only Pleiades Neo. - Order Fulfillment and Order Tracking: Mild disruption for Pleiades Neo. Thank you for your understanding.


Components

Authentication, Order Submission, Order Fulfilment, .



Schedule

November 4, 2025 13:00 - November 4, 2025 14:00 UTC


November 4, 2025 14:00 UTC
[Update] Maintenance ended.

November 4, 2025 13:00 UTC
[Update] Maintenance started
Airbus Service Disruption NotificationService Disruption

Incident Status

Service Disruption


Components

Authentication, Order Submission, Order Fulfilment, Catalog Update, Product Retrieval, .




October 30, 2025 10:59 UTC
[Resolved] Operational

Dear user, The issue has been fixed and OneAtlas is now fully available. We apologize for the inconvenience. The OneAtlas team

October 30, 2025 10:34 UTC
[Investigating] Service Disruption

Object: Interruption of service on OneAtlas Platform Incident started: October 30, 2025 09:30 UTC Dear User, We would like to inform you that the OneAtlas platform services are currently disrupted due to technical issues. Identified impacts: The following functions for Pléiades Neo, Pléiades and SPOT are not available: • Authentification • Order Submission (Partial) • Order Fulfilment (Pleaides Neo Only , Partial) • Order Tracking (Partial) • Catalogue Update (Partial) • Product Retrieval : MyData KO , FTP Geodelivery : OK This problem is under investigation and will to be solved bas soon as possible. We will keep you informed on the evolution of this problem and sincerely apologize for the inconvenience that may result from this. Best regards, The OneAtlas Customer Technical Support Team Should you have any question on this matter, please do not hesitate to contact: intelligence-customertechnicalsupport@fr.airbus.com
OneAtlas maintenance service disruption Planned Maintenance

Description

Dear user, Our OneAtlas platform will experience a brief disturbance on Monday, October 27th, lasting up to 15 minutes. During this timeframe, all our services, including Pay-Per-Order and Living Library subscriptions, will be unavailable. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Authentication, Order Submission, Product Retrieval, .



Schedule

October 27, 2025 13:00 - October 27, 2025 13:15 UTC


October 27, 2025 13:15 UTC
[Update] Scheduled maintenance is complete.

October 27, 2025 13:00 UTC
[Update] Scheduled maintenance is starting.