Current system status information.

Active Incident
OneAtlas Service Disruption - Pléiades archive production (>2 years) unavailable Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Product processing, Order Fulfilment, .


September 21, 2026 15:50 UTC
IDENTIFIED

Dear user, Please be advised that our Investigations are still ongoing. We will provide further updates as soon as possible. We apologize for the inconvenience. The OneAtlas Customer Technical Support Team

September 18, 2026 10:01 UTC
IDENTIFIED

Dear user, We are currently experiencing a partial service disruption on Pléiades ordering (Archives only). The production of acquisitions older than two years are currently unavailable Our technical team is actively working on the resolution. We are sorry for the inconvenience it might cause. The OneAtlas customer technical support team

Authentication

Operational

Order Submission

Operational

Product processing

Partial Service Disruption

Order Fulfilment

Operational

Catalog Update

Operational

Notification

Operational

Product Retrieval

Operational

Basemap streaming

Operational

.

Operational

Scheduled Maintenance

OneAtlas maintenance SPOT/Pléiades/Pléiades NeoPlanned Maintenance

Schedule

September 29, 2026 11:45 - 16:00 UTC

Components

Authentication, Order Submission, Product processing, Order Fulfilment, Catalog Update, Notification, .

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday, the 29th of September between 11:45 UTC and 16:00 UTC due to an upgrade on our systems. During this timeframe, the following functions will be unavailable for PleiadesNeo, Pleiades & SPOT, as well as Living Library services: - OneAtlas portal and API - Order submission - Production We would like to apologize for this inconvenience and will keep you informed as soon as the maintenance is completed. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team

3

Incidents Last 30 Days

1

Maintenances Last 30 Days

0

Active Maintenances

History (Last 30 days)

OneAtlas Service Disruption - SPOT (Tasking)Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Order Submission, Order Fulfilment, .




September 23, 2026 06:43 UTC
RESOLVED

The situation is back to nominal

September 21, 2026 15:44 UTC
IDENTIFIED

Dear user, Resolution is expected by Wednesday morning, September 23rd We apologize for any inconvenience this may cause. The OneAtlas Customer Technical Support Team

September 21, 2026 07:33 UTC
IDENTIFIED

Dear User, Please be advised that our Investigations are still ongoing, Consequently SPOT ordering (tasking) will not be restored by 10:00 UTC as previously announced. Our technical team is actively working on the resolution, we will provide further updates as soon as possible. We apologize for the inconvenience. The OneAtlas Customer Technical Support Team

September 18, 2026 15:24 UTC
IDENTIFIED

Dear user, Please note that we expect a resolution by Monday, September 21st, at 10:00 UTC We apologize for any inconvenience this may cause. The OneAtlas Customer Technical Support Team

September 18, 2026 09:01 UTC
IDENTIFIED

Dear user, We are currently experiencing a service disruption on SPOT ordering (Tasking only). Our technical team is actively working on the resolution. We are sorry for the inconvenience it might cause. The OneAtlas customer technical support team
OneAtlas maintenance Pléiades NeoPlanned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday 8th of September, from 12:00 to 16:00 (UTC) due to an upgrade on our systems : During this timeframe, the following functions for Pléiades Neo will be unavailable : * Order submission (OneAtlas portal and API) * Processing and delivery * Order tracking (Archive and Tasking) We would like to apologize for this inconvenience. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Submission, Product processing, Order Fulfilment, .



Schedule

September 8, 2026 12:00 - September 8, 2026 16:00 UTC


September 8, 2026 15:02 UTC
UPDATE

Scheduled maintenance is complete.

September 8, 2026 12:00 UTC
UPDATE

Scheduled maintenance is starting.
Pléiades Neo production delayed Degraded Performance

Incident Status

Degraded Performance


Components

Product processing, Order Fulfilment, .




September 4, 2026 17:18 UTC
RESOLVED

Dear user, The issue has been fixed and OneAtlas is now fully available. We apologize for the inconvenience. The OneAtlas Customer Technical Support Team

September 4, 2026 14:51 UTC
INVESTIGATING

Dear user, We are currently experiencing production delays Pleiades Neo, Pléiades and SPOT orders delivered on FTP account (Geodelivery) are not impacted. Order submission remains operationnal. Our technical team is actively working on a resolution. We apologize for any inconvenience this may cause. The OneAtlas Customer Technical Support Team