Current system status information.

All Systems Operational

Authentication

Operational

Order Submission

Operational

Order Fulfilment

Operational

Catalog Update

Operational

Notification

Operational

Product Retrieval

Operational

.

Operational

1

Incidents Last 30 Days

5

Maintenances Last 30 Days

0

Active Maintenances

History (Last 30 days)

OneAtlas maintenance service disruptionPlanned Maintenance

Description

Dear user, Our OneAtlas platform will experience a brief disturbance on Wednesday, November 5th, lasting up to 15 minutes. During this timeframe, all our services, including Pay-Per-Order and Living Library subscriptions, will be unavailable. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Authentication, Order Submission, Order Fulfilment, .



Schedule

November 5, 2025 13:00 - November 5, 2025 13:15 UTC


November 5, 2025 13:15 UTC
[Update] Scheduled maintenance is complete.

November 5, 2025 13:00 UTC
[Update] Scheduled maintenance is starting.
OneAtlas mild disruptionPlanned Maintenance

Description

OneAtlas is scheduled for maintenance on November 4th. The platform will experience mild disruptions from 1:00 pm UTC to 2:00 pm UTC. Impacted services: - Authentication : Possible disturbance - Order submission: Possible delays, affecting only Pleiades Neo. - Order Fulfillment and Order Tracking: Mild disruption for Pleiades Neo. Thank you for your understanding.


Components

Authentication, Order Submission, Order Fulfilment, .



Schedule

November 4, 2025 13:00 - November 4, 2025 14:00 UTC


November 4, 2025 14:00 UTC
[Update] Maintenance ended.

November 4, 2025 13:00 UTC
[Update] Maintenance started
Airbus Service Disruption NotificationService Disruption

Incident Status

Service Disruption


Components

Authentication, Order Submission, Order Fulfilment, Catalog Update, Product Retrieval, .




October 30, 2025 10:59 UTC
[Resolved] Operational

Dear user, The issue has been fixed and OneAtlas is now fully available. We apologize for the inconvenience. The OneAtlas team

October 30, 2025 10:34 UTC
[Investigating] Service Disruption

Object: Interruption of service on OneAtlas Platform Incident started: October 30, 2025 09:30 UTC Dear User, We would like to inform you that the OneAtlas platform services are currently disrupted due to technical issues. Identified impacts: The following functions for Pléiades Neo, Pléiades and SPOT are not available: • Authentification • Order Submission (Partial) • Order Fulfilment (Pleaides Neo Only , Partial) • Order Tracking (Partial) • Catalogue Update (Partial) • Product Retrieval : MyData KO , FTP Geodelivery : OK This problem is under investigation and will to be solved bas soon as possible. We will keep you informed on the evolution of this problem and sincerely apologize for the inconvenience that may result from this. Best regards, The OneAtlas Customer Technical Support Team Should you have any question on this matter, please do not hesitate to contact: intelligence-customertechnicalsupport@fr.airbus.com
OneAtlas maintenance service disruption Planned Maintenance

Description

Dear user, Our OneAtlas platform will experience a brief disturbance on Monday, October 27th, lasting up to 15 minutes. During this timeframe, all our services, including Pay-Per-Order and Living Library subscriptions, will be unavailable. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Authentication, Order Submission, Product Retrieval, .



Schedule

October 27, 2025 13:00 - October 27, 2025 13:15 UTC


October 27, 2025 13:15 UTC
[Update] Scheduled maintenance is complete.

October 27, 2025 13:00 UTC
[Update] Scheduled maintenance is starting.
OneAtlas maintenance SPOT/Pléiades/Pléiades NeoPlanned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Wednesday, 15th October between 12:00 UTC and 15:00 UTC due to an upgrade on our systems. During this timeframe, the following functions for Pléiades Neo will be unavailable, for tasking and archive orders, and for Living Library services : - Ordering : (OneAtlas portal and API) - Processing and delivery - Catalogue access The following functions for SPOT and Pléiades will be delayed, for tasking and archive orders, and for Living Library services : - Processing and delivery We would like to apologize for this inconvenience and will keep you informed as soon as the maintenance is completed. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Submission, Order Fulfilment, Catalog Update, Notification, Product Retrieval, .



Schedule

October 15, 2025 12:00 - October 15, 2025 15:00 UTC


October 15, 2025 15:00 UTC
[Update] Scheduled maintenance is complete.

October 15, 2025 12:00 UTC
[Update] Scheduled maintenance is starting.
OneAtlas maintenance Pléiades NeoPlanned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Monday 13th of October, from 12:00 until 14:30 (UTC) due to an upgrade on our systems : During this timeframe, the following functions for Pléiades Neo will be unavailable, for tasking and archive orders, and for Living Library services : - Ordering : (OneAtlas portal and API) - Processing and delivery - Catalogue access We would like to apologize for this inconvenience and will keep you informed as soon as the maintenance is completed. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Submission, Order Fulfilment, Catalog Update, .



Schedule

October 13, 2025 12:00 - October 13, 2025 14:30 UTC


October 13, 2025 14:30 UTC
[Update] Scheduled maintenance is complete.

October 13, 2025 12:00 UTC
[Update] Scheduled maintenance is starting.