Current system status information.

All Systems Operational

Authentication

Operational

Order Submission

Operational

Product processing

Operational

Order Fulfilment

Operational

Catalog Update

Operational

Notification

Operational

Product Retrieval

Operational

Basemap streaming

Operational

.

Operational

6

Incidents Last 30 Days

2

Maintenances Last 30 Days

0

Active Maintenances

History (Last 30 days)

OneAtlas Service Disruption - SPOT (Tasking) Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Order Submission, Order Fulfilment, .




November 4, 2026 14:08 UTC
RESOLVED

Dear OneAtlas user, The issue is solved and the situation is back to nominal. We are sorry for the inconvenience this may cause. Best regards, One Atlas Technical support team

November 4, 2026 10:14 UTC
INVESTIGATING

Dear user, We are currently experiencing a service disruption on SPOT ordering (Tasking only). Our technical team is actively working on the resolution. We are sorry for the inconvenience it might cause. The OneAtlas customer technical support team
OneAtlas portal not accessibleService Disruption

Incident Status

Service Disruption


Components

Authentication, .




October 29, 2026 17:24 UTC
RESOLVED

Dear user, The issue has been fixed and OneAtlas is now fully available. We apologize for the inconvenience. The OneAtlas team

October 29, 2026 16:04 UTC
INVESTIGATING

Dear user, The OneAtlas portal is currently not accessible due to an authentication issue. Despite this, API access, ordering, and downloading functions are still operational. Our technical team is actively working to resolve the problem. We apologize for any inconvenience.
OneAtlas service disruption - SPOT and Pléiades Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Product processing, .




October 26, 2026 17:12 UTC
RESOLVED

Dear user, The issue has been fixed and OneAtlas is now fully available. We apologize for the inconvenience. The OneAtlas team

October 26, 2026 13:20 UTC
INVESTIGATING

Dear user, We are currently experiencing a downtime on SPOT and Pléiades productions. Our technical team is actively working on a resolution. We apologize for any inconvenience this may cause. The OneAtlas Customer Technical Support Team
Service Disruption : SPOT/Pléiades/Pléiades NeoService Disruption

Incident Status

Service Disruption


Components

.




October 20, 2026 14:12 UTC
RESOLVED

The issue is solved and the situation is back to nominal.

October 20, 2026 13:40 UTC
INVESTIGATING

Dear user, We are currently experiencing a service disruption on our OneAtlas services Our technical team is actively working on its resolution. We are sorry for the inconvenience it might cause. The OneAtlas team
OneAtlas maintenance SPOT/Pléiades/Pléiades Neo Planned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday, the 20th of October between 12:00 UTC and 13:30 UTC due to an upgrade on our systems. During this timeframe, the following functions will be unavailable for PleiadesNeo, Pleiades & SPOT, as well as Living Library services: - Ordering (OneAtlas portal and API) - Processing and delivery - Order Tracking - Access to PléiadesNeo data delivered on FTP We would like to apologize for this inconvenience and will keep you informed as soon as the maintenance is completed. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Order Submission, Product processing, Order Fulfilment, .



Schedule

October 20, 2026 12:00 - October 20, 2026 13:30 UTC


October 20, 2026 13:30 UTC
UPDATE

Scheduled maintenance is complete.

October 20, 2026 12:00 UTC
UPDATE

Scheduled maintenance is starting.
OneAtlas Service Disruption - SPOT (Tasking)Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Order Submission, .




October 8, 2026 12:07 UTC
RESOLVED

Dear OneAtlas user, The issue is solved and the situation is back to nominal. We are sorry for the inconvenience this may cause. Best regards, One Atlas Technical support team

October 7, 2026 14:01 UTC
INVESTIGATING

Dear user, Please note that we expect a resolution by tomorrow, October 8th, at 11:00 UTC We apologize for any inconvenience this may cause. The OneAtlas Customer Technical Support Team

October 6, 2026 07:25 UTC
INVESTIGATING

Dear user, We are currently experiencing a service disruption on SPOT ordering (Tasking only). Our technical team is actively working on the resolution. We are sorry for the inconvenience it might cause. The OneAtlas customer technical support team
Airbus Service Disruption Service Disruption

Incident Status

Service Disruption


Components

Authentication, Order Submission, Product processing, Order Fulfilment, Catalog Update, Notification, Product Retrieval, Basemap streaming, .




October 6, 2026 18:37 UTC
RESOLVED

Dear One Atlas user, Please be informed that the issue is solved The situation is back to nominal Best regards The One Atlas support team

October 6, 2026 12:53 UTC
INVESTIGATING

Dear OneAtlas user, We would like to inform you that our platform is currently experiencing disruptions. Our technical teams are actively investigating the issue and are working to restore full functionality as soon as possible. We sincerely apologize for any inconvenience this may cause. Thank you for your patience and understanding. Best regards, OneAtlas Technical Support Team
OneAtlas maintenance SPOT/Pléiades/Pléiades NeoPlanned Maintenance

Description

Dear User, We would like to inform you that a maintenance is planned on OneAtlas Platform on Tuesday, the 6th of October between 12:00 UTC and 12:30 UTC due to an upgrade on our systems. During this timeframe, the following functions will be unavailable for PleiadesNeo, Pleiades & SPOT, as well as Living Library services: - Authentication on OneAtlas portal and API - Ordering (OneAtlas portal and API) - Access to PléiadesNeo data delivered on FTP We would like to apologize for this inconvenience and will keep you informed as soon as the maintenance is completed. Thank you for your understanding. Best regards, The OneAtlas Customer Technical Support Team


Components

Authentication, Order Submission, Order Fulfilment, Product Retrieval, .



Schedule

October 6, 2026 12:00 - October 6, 2026 12:30 UTC


October 6, 2026 12:30 UTC
UPDATE

Scheduled maintenance is complete.

October 6, 2026 12:00 UTC
UPDATE

Scheduled maintenance is starting.